Orders & Returns

We understand that sometimes you are not satisfied with your purchase. For that reason, we offer an exchange or return service. For your exchange or return to be successful you will need to complete the following steps below. Should you have any queries, feel free to contact us anytime at: support@prinkbox.com.au. One of our team members will reply to you as soon as we can.


Steps if unsatisfied

Step 1. Please forward one of the three following emails you have received to support@prinkbox.com.au with a subject title of "Exchange Return" with an eligible reason, complying to the important notice:

Option 1. Email confirming your order details that includes billing, payment, shipping and tax information from Prinkbox.

Option 2. Email confirming your tax invoice details that includes billing, payment, and tax information from Prinkbox.


Step 2. Upon receiving your forwarded email from Step 1, we may ask you for appropriate and sufficient evidence to support.

Step 3. Once Step 2 has been assessed, we will provide you with the return postal address. Please ensure to reply with the tracking number so that your consignment can be identified without delay upon its arrival.

Step 4. Once Step 3 has been finalised, we will refund the applicable amount by sending you a replacement product(s) or store credit coupon or combination of both.

Step 5. A week after Step 4 has been completed, our team will followup to ensure your satisfaction with our exchange or return service. We commit to an honesty policy, you can be rest assured that our management teamregularly reviews all feedback provided.

Important Notice

Prior to placing any purchase order, please ensure to contact support@prinkbox.com.au if you require clarification on any of the product(s) descriptions, details and/or specifications. Please be aware that the following does not apply to product(s) on sale. Please also be aware to return the product(s) within 14 days from the delivered date to be eligible. Except in the case of a faulty product(s), returns outside this timeframe may be accepted at the sole discretion of Prinkbox and will be refunded as store credit coupon only. If you have not emailed support@prinkbox.com.au by the time we receive your returned product(s), we may return the unidentified consignment back to sender.

 Product(s) are classified as faulty if, received damaged or a manufacturer fault occurs within 1 month of the delivered date. We cannot accept the returned product(s) if it has been mishandled or misused or tampered in anyway. We reserve the right to reasonably refuse exchanges for product(s) that are not faulty subject to our assessment with the manufacturer. Once finalised, your new replacement product(s) will be delivered through standard shipping. We will cover shipping costs (standard shipping or its equivalent both ways) for faulty product(s) only.


For change of mind returns, we reserve the right to reasonably refuse if, it has been opened, used, not well kept with damage and not received in same condition as we sent it. Further, any damage during transit will void change of mind returns. Please ensure to package the product(s) well. Once finalised, your store credit coupon will be sent to you via email. We will deduct shipping costs (standard shipping) from the store credit coupon paid to you. If we refuse your exchange or return, we will ask you to pay the shipping costs prior to return shipping the product(s) to you. Please also note that change of mind returns can be limited at the sole discretion of Prinkbox.